Terms And Conditions

Last updated: [Oct 2025]

Welcome to The Zodiac Nest — our cozy little space where design, comfort, and creativity come together. By visiting or purchasing from our website (the “Site”), you’re agreeing to the following terms and conditions. We’ve written them in plain, friendly language to make things easy to understand.

1) About The Zodiac Nest

The Zodiac Nest (“we,” “our,” or “us”) is an independent, Singapore-based online shop offering lifestyle and home products, available for worldwide shipping through our website.

2) Using Our Website

You agree to use this site only for lawful purposes — browsing, learning about our products, or making purchases. Please don’t attempt to interfere with the site’s functionality or use it in a way that might harm our servers, content, or other visitors.

3) Products & Descriptions

We work hard to make sure all product details, photos, and descriptions are accurate. However, as our products are often illustrated or printed through third-party fulfillment partners (such as Printify), small variations in color or placement may occur — these are part of the handmade charm of print-on-demand items.

4) Prices & Payments

• All prices on our website are listed in [your default currency] and may vary depending on your region or current exchange rates.
• We reserve the right to change prices or correct errors at any time.
• Payments are securely processed through trusted gateways such as Stripe, PayPal, or other WooCommerce-supported providers. We never store your full payment details.

5) Shipping & Delivery

• We ship worldwide through our print-on-demand partners and courier networks.
• Delivery times vary by location, typically between 7–21 business days depending on destination and production time.
• Once your order has shipped, you’ll receive a confirmation email with tracking details when available.

**Please note: customs duties or import taxes (if applicable) are the buyer’s responsibility.

6) Returns, Exchanges & Refunds

Because many of our products are custom-printed after an order is placed, we are unable to accept returns for change of mind. However, if your item arrives defective, misprinted, or damaged, please contact us within 14 days of delivery with photos, and we’ll work with our fulfillment partner to replace or refund your order promptly.

7) Intellectual Property

All illustrations, characters, product designs, logos, and written content on The Zodiac Nest are our original creative work. You may not reproduce, modify, or distribute our content or designs without prior written permission.

8) Third-Party Services

• We use trusted third-party services (such as WooCommerce and Printify) to process orders, payments, and shipping.
• Each of these partners operates under its own privacy and data-handling policies.
• By using our site, you acknowledge and agree that these partners may process your data as necessary to fulfill your order.

9) International Customers

We welcome customers from all around the world! Please note that international orders may experience longer delivery times and are subject to local customs policies.

10) Limitation of Liability

We do our best to ensure every product and transaction runs smoothly. However, we cannot be held responsible for indirect damages or losses (such as delays, courier errors, or issues beyond our control). Your satisfaction is always our top priority — if something goes wrong, please reach out and we’ll do everything we can to make it right.

11) Updates to These Terms

We may revise these Terms occasionally to reflect new features, products, or legal updates. The latest version will always appear on this page with the updated “last revised” date.

12) Contact Us

If you have any questions about these Terms & Conditions, please get in touch with us at [customer_support@thezodiacnest.com].

Thank you for being part of The Zodiac Nest family — a space built on warmth, creativity, and everyday comfort.